Effective: 12th May, 2018
In order to use FES Ltd websites and services and/or to provide any
FES Ltd websites include
In describing the information we collect, the term “personal information” refers to
information that tells us specifically who you are, such as your name, company name, phone number, email or postal address. In many cases we need this information to provide the products or services that you have requested. Unless necessary to provide our products and services, the amount of personal information that you choose to disclose to FES Ltd is your choice.
The only way we know something about you personally is if you provide it to us. If we do need to ask for any information from you, it will be strictly the minimum amount needed to fulfil the service we wish to offer to you. In order to process certain transactions, we may also need to collect payment information from you (e.g., credit card or standing order information) which will not be shared with anyone outside of FES Ltd, its affiliates and the financial institutions and vendors used to
We do not intentionally collect any sensitive information, such as
information concerning race, religion, health, sexual orientation or political beliefs.
Please do not send any sensitive personal information to us.
We receive and store any information you voluntarily communicate to us in connection with your use our website which you may voluntarily communicate to us in any other fashion. You may choose not to provide certain information we request from you, which is your right. However, if you so elect, we may not be able to provide our products and services, and you might not be able to access or take full advantage of the features and functionality of the website.
Once you initiate a voluntary transaction, we will ask you for certain information depending upon the nature of the transaction in question. For example, when you request our products or services, we may collect your name, job title/role,
company name, address, mobile/phone number, social media account names, and
email address and any other relevant information needed to be able to make contact with you.
When you contact us concerning downloads or with general inquiries, we ask for the
information we need in order to answer your question as quickly and as accurately as we can. We ask for your email address in order to be able to reply directly or to ask for additional information necessary to respond to your question.
When you submit a request to receive any newsletter or regular communication from us, we ask for your email address to deliver the newsletter or that communication.
We may ask for your name, job title/role, company name, email address, social media account, phone number, address and/or country to register you to attend a specific event we may be organising.
Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user. Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website.
Under the Data Protection Act 1998, you may request a copy of personal information held about you by this website's email newsletter
program. A small fee will be payable. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.
Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity this is by no far a comprehensive list.
This information is used to refine future email campaigns and supply the user with
more relevant content based around their activity.
In compliance with UK Spam Laws and the Privacy and Electronic Communications
Regulations 2003 subscribers are given the opportunity to un-subscribe at any time
through an automated system. This process is detailed at the footer of each email
campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.
If we offer facility to ‘chat’ on our website, and you choose to participate in chat discussions or other public forums on the website then any information posted in these areas of the website becomes public information, and you should exercise care when disclosing personal information.
We may use information collected about you to protect our rights and to investigate
and prevent fraud or other illegal activities and for any other purpose disclosed to you in connection with our services.
As with most websites and technology services delivered over the Internet,
our servers automatically collect information when you access or use our website or
services and record it in log files. This log data may include the Internet Protocol (IP)
address, the address of the web page visited before using our site, browser type and settings, the date and time the Services were used, information about browser configuration and plugins, language preferences and cookie data.
FES Ltd collects information about devices accessing the website, including type of device, what operating system is used, device settings, application IDs, unique device identifiers and crash data. Whether we collect some or all of this other information often depends on the type of device used and its settings.
We receive information from you, your customer and other third-parties that helps us approximate your location. We may, for example, use a business address submitted by your employer, or an IP address received from your browser or device to determine approximate location. FES Ltd may also collect location information from devices in accordance with the consent process provided by your device.
Information from third parties.
From time to time, we may also receive personal information about you from our business partners and affiliates and add it to our account information about you.
What is a Cookie?
Cookies are small text files sent by us to your computer or mobile device and saved to the user's computer’s hard drive that track, save and store information about the user's interactions and usage of our website. This allows the website, through its server to provide the users with a tailored experience within our website.
Cookies are unique to your account or your browser. Session-based cookies last only while your browser is open and are automatically deleted when you close your browser. Persistent cookies last until you or your browser delete them or until they expire. Web beacons are small graphic images or other web programming code which may be included in the website and any of our email messages.
How cookies work
Users are advised that if they wish to deny the use and saving of cookies from this
website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.
Our website uses tracking software to monitor its visitors to better understand how
Other cookies may be stored to your computer’s hard drive by external vendors
when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
How Do We Process The Information We Collect?
Until you initiate a voluntary transaction with us, we do not collect any personal
information about you. The information we collect is used to provide you with our
products and Services; enable us to communicate with you; process requests for
information or otherwise as necessary to perform an agreement between you and FES Ltd; improve or add features, functionality and content to our wbesite; provide you with a more personalized experience at the website.
We may also use your information to send you (via a range of media such as letter, SMS text or email) marketing offers related to any new products, services and/or special offers or updates or improvements to our existing products and services as long as you have expressly consented to receiving these or in case we have received your information in the course of a purchase of our products and services and we limit such marketing communication to similar FES Ltd products and services.
You may opt-out at any time from receiving marketing information from us in the manner described below.
Email and Other Correspondence
We may send you email or other forms of correspondence that are intended to notify you of our new products, services, special offers or updates or improvements to our existing products and services. You have the right to “opt-out” and prohibit use of your personal information for direct marketing purposes. If you prefer not receive any such email correspondence or marketing information concerning our products and services, please contact us at firstname.lastname@example.org as instructed in any email from us.
Using Your Personal Information
The information that we collect from you via the website and otherwise is an integral part of our business, and FES Ltd is not in the business of selling or renting your personal information to third parties.
Such other services include customer support, internal audit, training and
Transferring Information Internationally
FES Ltd does not transfer data to other organisations and does not transfer data to organisations operating outside the UK.
Partners and Third Parties
FES Ltd may submit personal information to the extent necessary to third parties as
required or necessary to fulfill its services and/or for performance of obligations. For
example, FES Ltd may share personal information with its partners to enable a partner to provide support to a customer or where required to make a sale in a particular country.
From time to time FES Ltd may employ or engage other companies and individuals to perform services on our behalf. Examples include provision of accounting, legal and financial services, fulfilling orders, shipping packages, sending postal mail and e-mail, processing credit card payments, and providing customer service.
Such third parties may have access to your personal information if such is required in order to perform their service functions and may not use such information for any other purposes. FES Ltd remains the data controller of that information and maintains ownership & control of the information so used.
Additionally, if you attend or sponsor a FES Ltd event such as a user conference, FES Ltd may share your personal information with other sponsors or attendees for marketing purposes. We may also share information collected about you with third parties who we partner with for advertising campaigns, contests, special offers or other events or activities in connection with our services, unless you choose to opt out of such communications.
Sale of Business
As we develop, expand and improve our lines of business, we may disclose information collected about you with third parties in connection with any merger, sale of company shares or assets, financing, acquisition, divestiture, or dissolution of all or a portion of our business. You acknowledge that, in order to maintain continuity of service to you, any acquirer or successor of FES Ltd may continue to use your information as set forth in this policy.
Disclosure Required by Law
We may also disclose information collected about you if (i) disclosure is necessary to
comply with any applicable law or regulation; (ii) to enforce applicable terms and conditions or policies; (iii) to protect the security or integrity of our services; and (iv) if we believe such disclosure is necessary to protect our rights.
Disclosure With Your Consent
Other than as described in the foregoing, you will receive prior notice from us in the event we propose to share your personal information with third parties, and you will have a reasonable opportunity to give us such explicit consent.
“Opt Out” and Complaint Procedures
In addition to the options made available to you when we collect information (if any), you may elect to “opt out” of having your personal information shared with third parties (except for uses specifically requested by you and necessary business uses).
You must submit a request (by mail, email, fax, or telephone) to us in one of the following ways:
By Mail: FES Ltd, 41 Beacon Road, London SE13 6ED
By Email: email@example.com
By Phone: 0845 834 0111
We will update the specific records related to your request as promptly as practical.
Note, however, that you may receive additional communications after you submit your request while we process the request.
Your Right to Data Access, Inquiries and Complaints
We want any information you provide to be correct so you have the right to request the correction or update of personal information that we hold about you. You have the right to direct us not to perform any of the procedures of collecting, storing or sharing of your information at any time. In such a case, you may not be able to engage in an activity on the website or FES Ltd may not be able to provide its products and services to you.
You also have the right to object to the use of your personal information for marketing purposes at any time without giving reasons via email at firstname.lastname@example.org
GDPR 2018 affords EU data subjects with additional rights that are summarized below. In order to assert any of these rights, please contact us at email@example.com at any time. FES Ltd will cooperate fully with your reasonable requests but , if for any reason you are not satisfied with our response then you have the right to lodge a complaint with the U.K’s national body, the Information Commissioner’s Office (ICO). FES Ltd will cooperate fully with any resulting investigation and endeavor to satisfy all queries as fully as possible.
Right of Confirmation: You have the right to obtain from us confirmation as to whether or not personal data concerning you are being processed. Please read GDPR regulations for more details.
Right to Access Your Data: You can ask us for a copy of the personal data we hold about you and can ask for a copy of personal data you provided in machine readable format. Please read GDPR regulations for more details.
Object to, or Limit or Restrict, Use of Data: You can ask us to stop using all or some of your personal data or to limit our use of it. Please read GDPR regulations for more details.
Amend Data: You can request the correction or update of personal data that we hold about you. We have a duty to keep a log of amendments that are made. Please read GDPR regulations for more details.
Right to Erasure (Right to Be Forgotten): You can ask us to erase or delete all or some of your personal data. Please read GDPR regulations for more details.
Right to Individual Decision Making, Including Profling: You have the right not to be subject to a decision based solely on an automated processing, including profiling. Please read GDPR regulations for more details.
Data Portability: You have the right to transmit the data to another controller without hindrance from FES Ltd. Please read GDPR regulations for more details.
We reserve the right to reject or remove any information or content posted on our website at our sole discretion.
We shall retain certain records of the information collected about you for a period of five (5) years after termination of your account. Otherwise, we reserve the right to delete and destroy all of the information collected about you upon termination of your account unless you request otherwise.
Notwithstanding the above, you have the right to request the deletion of your data.
Depending on the services that we have provided to you, we may be required to hold certain data for five (5) years from the date of request of deletion of data, for legal
purposes. We cannot continue to provide our service to you if you request the deletion of your data.
You can request the deletion of your data as described above.
We are committed to ensuring that the information collected about you is secure. Our website has commercially reasonable security measures in place including administrative, technical and physical procedures, to protect your information against the loss, misuse and alteration of the information under our control.
However, you should keep in mind that this site is run on software, hardware, and networks, any component of which may, from time to time, require maintenance, experience problems or breaches of security. Should you have any particular concerns about a particular method of data processing, we may take reasonable steps to provide an alternative method.
This high level of security can only be effective if you follow certain security practices yourself including never sharing your account details with anyone. If you believe that any of your account details have been exposed, you can change your password at any time through our site, as well as contact our customer service.
What About Links to Other Websites?
Our websites may contain external links to other websites that are not under our control.
External links are clickable text / banner / image links to other websites, for example Folded Book Art or Cottages in Pembrokeshire. The owners of this website cannot guarantee or verify the contents of any externally linked website despite our best efforts. Please note that, these websites have their own policies regarding privacy. We encourage our users to be aware when they are leaving the website and to read the privacy statements of any third-party website that collects personally identifiable information. We do not accept any responsibility or liability for these privacy statements.
Sponsored Links in Social Media Platforms
Our website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page
respectively through your social media platform account. This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls web addresses for example: http://bit.ly/zyVUBo).
Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.
Shortened Links in Social Media
Our website and its owners through their social media platform accounts may share
web links to relevant web pages. By default some social media platforms shorten lengthy urls web addresses for example: http://bit.ly/zyVUBo.
Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published, many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by you visiting any shortened links.
About Children’s Privacy
Our website is intended for a general audience and is not directed to children under the age of 18. We do not knowingly collect personal information from children under the age of 18.
FES Ltd has developed its data security, data management and confidentiality policies to minimise the occurrence of data breaches. However, in the extreme likelihood of any data breach, FES Ltd is not formally required to engage or inform its own Data Protection Officer (DPO). However, FES Ltd is expected to report any serious data breach to the ICO, within 72 hours of such breach, if the breach poses a serious risk to your data.
Notification of Changes
It is your responsibility to check back to this page occasionally to see these changes.
Data Protection Act 1998
European Union GDPR
Privacy and Electronic Communications Regulations 2003
Privacy and Electronic Communications Regulations – The Guide
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